That’s where outsourcing customer engagement comes in. Working with a loyalty specialist – like Gratifii – can have serious benefits for your business. Engagement increases, loyalty rises, sales skyrocket – all without investing significant time in managing a complicated program.
Here’s why outsourcing can make all the difference:
1. Reclaim your time
Running a successful engagement program means pouring time and energy into nurturing your members. If you’re short on time, it’s almost impossible to do it well. Outsourcing your engagement program puts those clients in expert hands – and gives you more time to work on other campaigns and projects. With Gratifii, you also get regular reports and updates, so you can track progress without hands-on involvement.
2. Expert skills and in-depth knowledge
Engagement programs require a skill-set that’s different from more traditional marketing activities. Working with a loyalty specialist means you get those skills on tap – from the technical and practical aspects of running a loyalty program to an in-depth understanding of behavioural science.
3. Cost-effective choices
Marketing isn’t cheap. Hiring a marketing manager to run your engagement program is a major expense, and that’s before you factor in designers, rewards fulfilment teams and the cost of technology. Working with an external specialist lets you consolidate those factors into a single cost – you get engagement expertise, in-house designers and access to a custom loyalty software platform to manage the practical aspects of your program. In the long-term, it can be far more affordable.
4. The right tech for the job
Loyalty programs have multiple moving parts – you need to track points as they’re accrued and redeemed, communicate with members, show progress for individuals or teams, send out rewards and more. Depending on the specific way you run your program, it can require a complex website and ongoing tech support – far from cheap or simple.
A loyalty expert will have those systems already in place and can whip up a branded website with tools to meet your specific requirements. This gives you the sophisticated tech you need, without the cost outlay. Gratifii’s platforms, for example, offers customisable features like personalised target trackers, leaderboards, quizzes and built-in reward shopping.
5. Fast and flexible
An effective loyalty program isn’t set in stone – keeping it fresh and engaging means introducing new offers and initiatives regularly. With a loyalty specialist, it’s easy to keep things moving and make changes as needed. Because your marketing team isn’t spending all its time managing the program itself, they’ll have the capacity to develop new offers. Having software systems and expert help on hand means you can implement those ideas almost immediately.
Expert engagement support
Engagement programs have to connect with busy people in a crowded market – it’s not easy to cut through. Partnering with a specialist loyalty-led expert like Gratifii can give you the expert skills and high-level tech you need, without the same investment in time, money or energy.
We’re ready to roll up our sleeves and work with you to drive loyalty and boost engagement.