Powering Loyalty Success

With many people currently doing it tough we welcome any savings or support we can offer our customers. Thanks to Neat Ideas / Gratifii, Alinta Energy customers saved an average of 24% off the recommended retail price of a great range of movie and attraction vouchers last year via our Rewards Shop.

Gratifii has worked closely with us to overcome this challenge and roll out their platform across our restaurants, helping us deliver an elevated and personalised customer experience to our loyalty members.

The flexibility and ongoing development of the [Mosaic] platform was one of the reasons we went with Gratifii. We’ve looked at other systems for other projects and you feel like you’re having to compromise on things, but I feel we haven’t had to do that here. It’s more of a process of when new features might be added. Gratifii has been really open to ongoing developments.

We are so happy with our partner program for Lenovo. It has been growing steadily and Gratifii is providing us all the resources to make the growth larger.

Through our partnership with Gratifii, Coles Group team members have access to generous product and service discounts. Their excellent product offers and commitment to client service has meant our relationship has continued to grow.

Not only has this program revolutionised our business, it has revolutionised the entire FMCG industry.

Gratifii have shown great flexibility to adapt to changing requirements.

Gratifii’s willingness, creative industry experience and proactive attitude towards engagement in our campaign has made everything in the back-end work seamlessly. Their ability to react quickly and positively to a change in pace or vision in a timely manner has been exceptional and they are able to liaise with our broader team’s goals and effectively and succinctly communicate and orchestrate. Engaging with the creative team is also a pleasure. I have had nothing short of an amazing experience with the team and look forward to working with them for the rest of the campaign.

The team has an in-depth understanding of our customers and their needs. This has been invaluable in the development of the creative strategy for our loyalty program.

Microsoft Operations engaged Hachiko as our preferred Surface Marketing agency to create ready to go campaign packages for our Surface Partners across multiple industries. The approach used by Gratifii to define the offer and value proposition, and then develop a unique campaign that creates cut through in-market, has proven to be incredibly valuable with measurable results and stronger relationships.

Working with Gratifii has been a great experience for our team. They have worked hard at ensuring they understand our business objectives. Their team is exceptional at providing all deliverables in a timely manner, while being great at communicating!